Clear Terms for a Smooth Shopping Experience
By accessing and using our website, you agree to comply with these Terms & Conditions. These terms apply to all visitors, customers, and users who browse our website, purchase our seafood products, or use any of our services. Please read these terms carefully before placing an order.
We offer fresh seafood products that are subject to availability, season, catch, and market conditions. Since seafood is a natural product, the size, weight, colour, shape, and appearance may vary from one product to another. Product images displayed on the website are for general representation and may not always exactly match the delivered product.
Customers are responsible for providing accurate information while placing an order, including their name, phone number, email address, and complete delivery address. Once an order is placed, we may contact you to confirm the order or clarify any details. We reserve the right to cancel or modify an order if a product is unavailable or if there is an issue with the information provided.
Product prices displayed on our website may change depending on availability, market conditions, and other business factors. The applicable price at the time of placing the order will generally be considered the order price. Payments may be processed securely through third-party payment gateways, and additional payment processing requirements may apply according to the payment provider’s terms.
We provide delivery to selected serviceable locations based on availability. Delivery times may vary depending on the location, order volume, traffic, weather conditions, product availability, and other circumstances. Customers are responsible for providing a correct delivery address and contact number and should be available to receive the order at the provided location.
Our seafood products are fresh and perishable and require proper handling after delivery. Customers should receive and store the products appropriately and follow suitable food storage and preparation practices. Because of the perishable nature of seafood, returns may generally not be accepted after delivery unless there is an approved issue with the order.
Orders may be cancelled before the order is prepared or dispatched, subject to our cancellation process. Once a fresh seafood order has been prepared or dispatched, cancellation may not be possible. If you need to cancel an order, please contact us as soon as possible with your order details.
Due to the fresh and perishable nature of seafood, we generally do not accept returns after delivery. If you receive an incorrect, damaged, or unsuitable product, please contact us promptly with your order number and relevant details. Photos or other information may be requested to verify the issue. Approved refunds or replacements will be handled according to our Returns & Refunds Policy.
Customers are responsible for providing correct and complete information when placing an order. We are not responsible for delivery problems caused by incorrect addresses, unavailable recipients, incorrect contact details, or other information provided by the customer. Customers should also inspect their order upon delivery and report any concerns promptly.
You agree to use our website only for lawful purposes and in a manner that does not affect the operation or security of the website. You must not attempt unauthorized access, misuse website content, submit false information, or use our services for fraudulent or unlawful activities.
We make reasonable efforts to keep product information, prices, images, descriptions, and other website content accurate and updated. However, minor differences may occur due to product availability, natural variations in seafood, or changes in our services. We reserve the right to update or modify website content when necessary.
Our website may use third-party services such as payment gateways, delivery services, hosting providers, and other technical services. These services may have their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party service providers.
We may update or modify these Terms & Conditions from time to time to reflect changes in our products, services, business operations, or applicable requirements. Any updated version will be published on this page, and continued use of our website after an update may be subject to the revised terms.
If you have any questions regarding our Terms & Conditions, products, orders, payments, delivery, cancellations, or refunds, you can contact our customer support team using the contact details provided on our website. We will make reasonable efforts to assist you and resolve customer concerns.