Returns & Refunds

Fresh Seafood, Carefully Delivered

Because seafood is a fresh and perishable product, we generally do not accept returns after delivery. We carefully check and pack orders before dispatch to help ensure they reach you in good condition.
Received the Wrong or Damaged Product?

If you receive an incorrect, damaged, or unsuitable product, please contact us as soon as possible after delivery. Share your order number along with clear photos of the product so our team can review the issue.

Refunds

If your complaint is approved after verification, we may offer a replacement or refund depending on the nature of the issue. Approved refunds will generally be processed through the original payment method or applicable payment gateway.

Any applicable, approved refund will be processed to the original payment method within 10-15 business days .
Approved replacements are generally delivered within the standard delivery time period, i.e within 30-60 mins of time .

Order Cancellation

Orders can be cancelled before preparation or dispatch. Once a fresh seafood order has been prepared or dispatched, cancellation may not be possible.

Need Help?

For any return, refund, or order-related concern, please contact our customer support team with your order details. We will review your request and provide the appropriate assistance.

Delivery Issues

If you experience any issue with your seafood delivery, please contact our customer support team as soon as possible with your order number, registered phone number, and details of the issue. This may include delayed delivery, receiving the wrong product, missing items, damaged packaging, or the product arriving in an unsuitable condition. For quality or delivery-related concerns, we may ask you to provide clear photos or videos of the product and packaging to help us understand and verify the issue. Please keep the original packaging and order details until the concern has been reviewed.

Our team will check the order and delivery information and determine the appropriate solution based on the nature of the issue. Depending on the situation, we may offer a replacement, refund, or another suitable resolution. As seafood is a fresh and perishable product, please report any delivery or quality concern as soon as possible after receiving your order. This allows us to review the issue promptly and provide the best possible assistance.

How to Request a Refund

To request a refund, please contact our customer support team as soon as possible and provide your order number, registered phone number or email address, and a clear description of the issue. If the refund request is related to a damaged, incorrect, or unsuitable product, we may ask you to provide clear photos or videos of the product and packaging so that our team can properly verify the concern.

Once we receive your request, our team will review the order details and the information provided. If the issue is confirmed and the refund is approved, the eligible refund amount will be processed through the original payment method or the applicable payment gateway used for the transaction. The time taken for the refund to appear in your account may depend on the payment provider or bank. We recommend keeping your order details and any supporting information available until the refund process is completed.