Order Changes
- Customers can request changes to their order before the order is processed or dispatched.
- Changes may include product quantity, product selection, delivery address, or other order details.
- Once an order has been processed, packed, or dispatched, changes may not be possible.
- Any additional amount due to changes in the order must be paid before the order is processed.
Order Cancellation
- Orders can be cancelled before they are processed or packed for delivery.
- Once an order has been packed or dispatched, cancellation may not be possible.
- Cancellation requests should be made as early as possible through our customer support team.
- For prepaid orders, eligible refunds will be processed according to our refund policy.
Delivery Address Changes
- Address changes can be requested before the order is processed.
- Once the order has been dispatched, the delivery address may not be changed.
- Additional delivery charges may apply if an approved address change requires a different delivery location.
Refunds
- If a cancellation is approved, the applicable refund will be processed to the original payment method within 10-15 business days .
- Refund processing times may vary depending on the payment provider or bank.
Important Note
- Fresh seafood orders are prepared and packed based on the customer’s order. Therefore, cancellation or changes may not be possible once preparation or packing has started.
- For any order-related assistance, please contact our customer support team with your order number and registered contact details.
